Read Time: 4 minutes
If you are in the multifamily apartment business, you know this drill:
A resident drops by the office, calls in, or logs into their resident portal to report an issue. When they can get to it, a staff member promptly logs the issue into their property management software, creating a work order for the service team or trusted vendor tasked with performing the repair. The next step?
Print; 2 copies
For the vast majority of owners and operators, technology stops at the printer. The rest of the process is pretty much without it.
And why not? This practice is tried and true, it's been done this way for years and everyone involved understands it. Besides, the industry hasn’t necessarily been on the cutting edge of technology and neither has the vendor community.
Times are Changing
The multifamily industry hand is being forced because resident’s expectations concerning technology is shifting. IT analyst firm Gartner is predicting 25+ billion devices will be connected to the cloud by 2020. For apartment dwellers, think smart speakers, lighting, thermostats, home security devices.
Renters are attracted to this technology for convenience, ease-of-use and immediate access to services. In fact, in a 2017 survey of Apartment Property Managers by Software Advice, respondents indicated that investing in, publicizing and/or incentivizing with smart home features appeals to all types of renters.
This directly translates to apartment services. Residents are expecting even better, more immediate, services from their landlords.
So where does a multifamily operator start?