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Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience.
These alone are great reasons to make the move to mobile, as significantly more and more multifamily operators are transitioning, according to a recent Multifamily Insiders survey.
That being said, there are several tactical items for operators to decide on that could significantly impact success of the initiative. The most important of which is: Will your technicians actually adopt (and use) the software?
This isn't without risk; at the end of the day we're asking a predominately non-technical group of users to completely abandon a well-worn way of working (paper work orders, minimal documentation & tracking) and migrate to a completely digital/mobile process.
Let's face it, technician adoption of your digital/mobile maintenance initiative is your baseline key to success. Given that, we've assembled the Top 5 Factors that will ensure successful adoption, based on direct feedback we received from multifamily maintenance technicians located all over the country.