ServusConnect Blog

3 Reasons Why Real-Time Maintenance is Mission Critical

Jun 14, 2018 12:55:00 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartments, residents, feedback, communication, documentation, repair

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READ TIME: 3 Minutes

We all know how important a good maintenance team is to the day-to-day operational success of a property.

However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.

Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":

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Who is Alexa, and what is she doing in my house?!

Jun 7, 2018 3:51:31 PM / by Mel Bethune posted in maintenance, technology, apartment, apartments, residents, smart speakers, amazon alexa, alexa, google home, virtual assistants

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Read-time: 3 minutes; 5 if you watch the videos

Unless you've been hiding under a rock, you already know that Alexa* is Amazon’s virtual personal assistant that is gaining a massive following and importance in the marketplace. With over 30,000 skills, Amazon is aiming to make your life, and how you interact with your home, easier with voice-requested (and response) services. Check out what they're doing with hand-free home entertainment & streaming:

 

 

This is Gonna be HUGE!

Alexa is just one of a suite of smart home technologies that have emerged in the past few years, and the numbers are staggering! Here are a few data points:

  • In 2018, the smart speaker market is expected to be worth $2.68 billion
  • The smart speaker market is expected to grow at 34.4% CAGR until 2023
  • Amazon owns 52% of the smart speaker market share
  • Amazon has sold more than 20 million Alexa enabled devices through Q3 2017

And this isn't just Amazon doing damage - Google is gaining ground quickly with their Home and Home-mini devices.

 

"Smart speakers continue to be the world’s fastest-growing consumer technology segment, with year-on-year growth in Q1 2018 of 210% as shipments reached 9 million units." - Canalys, May 2018

Opportunity for Apartment Operators

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Your residents have something to say, but are you giving them a voice?

May 22, 2018 2:20:00 PM / by Jamie Wohlschlegel posted in multifamily, apartment, residents, feedback, notification, communication

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READ TIME: 2 Minutes

We all know how important online reviews have become in attracting new residents.

 

We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple attempts".

 

The reality is that ~20% of the time there is a disconnect between a resident's expectation of what the issue is and what your technicians actually fixed.

 

Regardless of best intentions, you could still be missing the mark.

 

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