ServusConnect Blog

5 Apps Multifamily Property Teams Need for Emergency Events

Sep 12, 2018 3:33:18 PM / by Jeffrey Wohlschlegel posted in smartphone, residents, apartments, multifamily, mobility, operations, emergency, apps

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READ TIME: 3 minutes

It should be no surprise for multifamily apartment operators that emergencies happen. Our team has spent enough time on multifamily properties to hear numerous stories of how the property teams (office, leasing, and maintenance staff) were the first to respond to an emergency, even saving a life in one scenario. As I write this, a historical weather event is approaching the U.S. East Coast, which could have dire consequences for all of those in its path, including those multifamily operators that don't have emergency preparedness plans and tools in place.

Here are 5 apps your teams need to have on their smartphones when dealing with emergency or extreme weather conditions:

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Considering Smart-Home Tech In Your Multifamily Apartments? Read This First...

Sep 6, 2018 3:10:00 PM / by Jamie Wohlschlegel posted in operations, amazon alexa, smart speakers, residents, apartments, multifamily, technology, maintenance, communication, alexa

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8 Must-Have Apps for Multifamily Maintenance Technicians

Aug 14, 2018 1:20:00 PM / by Jamie Wohlschlegel posted in smartphone, repair, residents, apartments, maintenance, multifamily, mobility, operations, technician

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READ TIME: 5 minutes

With apartment maintenance and repairs, getting resident service requests completed correctly and in a timely manner is critical to consistently exceeding resident expectations.

Maintenance Operations, done right, can become a valuable component in the marketing of your brand. Conversely, it can be a scourge upon your online property reputation at influential rating sites such as Google Maps and ApartmentRatings.com.

The good news is that your service technicians carry an extremely valuable piece of technology, in the form of their smartphone, that can provide a massive assist in getting requests done fast and right!

But, with almost 4 million apps on Google Play and 2 million on Apple App Store, figuring out which are the most valuable to assist your maintenance technicians in keeping repair-completions moving, can seem overwhelming. That is why we went straight to the source, interviewing dozens of technology-embracing multifamily maintenance technicians to see what apps are critical to them!

Here are your 8 must-have apartment maintenance apps:

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3 Reasons Why Real-Time Maintenance is Mission Critical

Jun 14, 2018 12:55:00 PM / by Jamie Wohlschlegel posted in documentation, feedback, communication, residents, apartments, maintenance, multifamily, repair

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READ TIME: 3 Minutes

We all know how important a good maintenance team is to the day-to-day operational success of a property.

However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.

Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":

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Who is Alexa, and what is she doing in my house?!

Jun 7, 2018 3:51:31 PM / by Mel Bethune posted in residents, apartments, apartment, maintenance, technology, smart speakers, virtual assistants, amazon alexa, google home, alexa

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Read-time: 3 minutes; 5 if you watch the videos

Unless you've been hiding under a rock, you already know that Alexa* is Amazon’s virtual personal assistant that is gaining a massive following and importance in the marketplace. With over 30,000 skills, Amazon is aiming to make your life, and how you interact with your home, easier with voice-requested (and response) services. Check out what they're doing with hand-free home entertainment & streaming:

 

 

This is Gonna be HUGE!

Alexa is just one of a suite of smart home technologies that have emerged in the past few years, and the numbers are staggering! Here are a few data points:

  • In 2018, the smart speaker market is expected to be worth $2.68 billion
  • The smart speaker market is expected to grow at 34.4% CAGR until 2023
  • Amazon owns 52% of the smart speaker market share
  • Amazon has sold more than 20 million Alexa enabled devices through Q3 2017

And this isn't just Amazon doing damage - Google is gaining ground quickly with their Home and Home-mini devices.

 

"Smart speakers continue to be the world’s fastest-growing consumer technology segment, with year-on-year growth in Q1 2018 of 210% as shipments reached 9 million units." - Canalys, May 2018

Opportunity for Apartment Operators

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