ServusConnect Blog

Multifamily Gets Creative During COVID-19 Lockdown

Apr 3, 2020 12:59:50 PM / by Jamie Wohlschlegel posted in multifamily, apartments, residents, communication, operations, covid-19

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Read Time: 3 minutes

COVID-19 is forcing all of us to get creative on how to stay connected with each other during this global initiative to "flatten the curve".

Where I live in North Carolina, my family's favorite restaurant, like many others around the country, has scaled back menu options, lowered prices and setup an impressive assembly line of dedicated employees to prepare and deliver food curbside. Among other safety precautions, all employees undergo daily health screening before being allowed to work. This extra effort, along with the desire from loyal patrons to support their favorite establishments, will hopefully keep them in business during this odd time in our history.

Small businesses are the only ones getting creative.

Many traditionally face-to-face organizations such as not-for-profits, clubs, gyms, schools, and churches have completely gone online with virtual meetups in an effort to do their part in responsible social-distancing. My family's place of worship is completely online; streaming Sunday services with Facebook Live as well as weekly studies, classes and social meetups, all via Zoom meetings. Interestingly, attendance is up!

Multifamily in the Thick of COVID-19 Response

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Amid COVID-19 We're Thankful For Multifamily Maintenance Teams

Mar 19, 2020 9:58:15 AM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartment, apartments, residents, repair, operations, technician, emergency, covid-19

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One of the really great parts of my job as CEO of ServusConnect is traveling around the country, meeting with multifamily operators (executives & practitioners alike) and having discussions about their successes & challenges with maintenance operations.

Needless to say, we're not traveling any longer, but the week before the NBA suspended play and the NCAA conference tournaments were shut down, I was doing just this in New Jersey & Eastern Pennsylvania.

At the time of my trip, there were already several confirmed COVID-19 cases in NYC.

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5 Apps Multifamily Property Teams Need for Emergency Events

Sep 12, 2018 3:33:18 PM / by Jeffrey Wohlschlegel posted in multifamily, apartments, mobility, residents, operations, smartphone, emergency, apps

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READ TIME: 3 minutes

It should be no surprise for multifamily apartment operators that emergencies happen. Our team has spent enough time on multifamily properties to hear numerous stories of how the property teams (office, leasing, and maintenance staff) were the first to respond to an emergency, even saving a life in one scenario. As I write this, a historical weather event is approaching the U.S. East Coast, which could have dire consequences for all of those in its path, including those multifamily operators that don't have emergency preparedness plans and tools in place.

Here are 5 apps your teams need to have on their smartphones when dealing with emergency or extreme weather conditions:

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Considering Smart-Home Tech In Your Multifamily Apartments? Read This First...

Sep 6, 2018 3:10:00 PM / by Jamie Wohlschlegel posted in maintenance, technology, multifamily, apartments, residents, communication, smart speakers, amazon alexa, alexa, operations

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8 Must-Have Apps for Multifamily Maintenance Technicians

Aug 14, 2018 1:20:00 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartments, mobility, residents, repair, operations, smartphone, technician

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READ TIME: 5 minutes

With apartment maintenance and repairs, getting resident service requests completed correctly and in a timely manner is critical to consistently exceeding resident expectations.

Maintenance Operations, done right, can become a valuable component in the marketing of your brand. Conversely, it can be a scourge upon your online property reputation at influential rating sites such as Google Maps and ApartmentRatings.com.

The good news is that your service technicians carry an extremely valuable piece of technology, in the form of their smartphone, that can provide a massive assist in getting requests done fast and right!

But, with almost 4 million apps on Google Play and 2 million on Apple App Store, figuring out which are the most valuable to assist your maintenance technicians in keeping repair-completions moving, can seem overwhelming. That is why we went straight to the source, interviewing dozens of technology-embracing multifamily maintenance technicians to see what apps are critical to them!

Here are your 8 must-have apartment maintenance apps:

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