ServusConnect Blog

5 Humorous, Yet Serious Takeaways From NHMC OPTECH 2018

Dec 4, 2018 2:48:40 PM / by Jamie Wohlschlegel posted in operations, apartments, maintenance, technology, multifamily, tradeshow

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READ TIME: 4 minutes

This year's NHMC OPTECH conference was the biggest ever...ok, well it's pretty much that way every year! And it's no wonder - the technology push in multifamily has been rolling for the last few years and it's not slowing down.

 

Being the first year for ServusConnect at the conference, we were obviously excited to meet industry leaders in a very focussed, like-minded environment and share our vision for automating and optimizing maintenance operations. But we were also keen on wrapping our heads around the mega-trends with technology in multifamily and consuming as many sessions as possible from industry experts.

 

Considering OPTECH is well covered by media outlets and various industry technology enthusiasts, it's likely you've already seen some analysis. So rather than re-boil the ocean, we wanted to take a different approach and share a couple of points on how some of the content and our experience at #OPTECH18 made us feel.

 

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5 Apps Multifamily Property Teams Need for Emergency Events

Sep 12, 2018 3:33:18 PM / by Jeffrey Wohlschlegel posted in smartphone, residents, apartments, multifamily, mobility, operations, emergency, apps

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READ TIME: 3 minutes

It should be no surprise for multifamily apartment operators that emergencies happen. Our team has spent enough time on multifamily properties to hear numerous stories of how the property teams (office, leasing, and maintenance staff) were the first to respond to an emergency, even saving a life in one scenario. As I write this, a historical weather event is approaching the U.S. East Coast, which could have dire consequences for all of those in its path, including those multifamily operators that don't have emergency preparedness plans and tools in place.

Here are 5 apps your teams need to have on their smartphones when dealing with emergency or extreme weather conditions:

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Considering Smart-Home Tech In Your Multifamily Apartments? Read This First...

Sep 6, 2018 3:10:00 PM / by Jamie Wohlschlegel posted in operations, amazon alexa, smart speakers, residents, apartments, multifamily, technology, maintenance, communication, alexa

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8 Must-Have Apps for Multifamily Maintenance Technicians

Aug 14, 2018 1:20:00 PM / by Jamie Wohlschlegel posted in smartphone, repair, residents, apartments, maintenance, multifamily, mobility, operations, technician

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READ TIME: 5 minutes

With apartment maintenance and repairs, getting resident service requests completed correctly and in a timely manner is critical to consistently exceeding resident expectations.

Maintenance Operations, done right, can become a valuable component in the marketing of your brand. Conversely, it can be a scourge upon your online property reputation at influential rating sites such as Google Maps and ApartmentRatings.com.

The good news is that your service technicians carry an extremely valuable piece of technology, in the form of their smartphone, that can provide a massive assist in getting requests done fast and right!

But, with almost 4 million apps on Google Play and 2 million on Apple App Store, figuring out which are the most valuable to assist your maintenance technicians in keeping repair-completions moving, can seem overwhelming. That is why we went straight to the source, interviewing dozens of technology-embracing multifamily maintenance technicians to see what apps are critical to them!

Here are your 8 must-have apartment maintenance apps:

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The Smartphone Dilemma in Multifamily Apartment Operations

Jun 27, 2018 12:46:59 PM / by Jamie Wohlschlegel posted in multifamily, technology, apartment, operations, maintenance, smartphone

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READ TIME: 5 Minutes

In multifamily apartment operations, moving maintenance and other field service jobs away from paper-based, manual business processes and over to mobile, app-based, digital workflows is a major initiative for 2018/19.

Enabling massive productivity boosts for field service staff, significant improvement in asset repair records, and enhancing resident engagement through automated service notifications, field mobility can be a major win for multifamily operators.

Before that can happen, there is one nagging dilemma that senior management has to address:

"Do we provide a smartphone for field service staff or expect them to bring-your-own-device (BYOD)?"

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