READ TIME: 2 Minutes
We all know how important online reviews have become in attracting new residents.
We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple attempts".
The reality is that ~20% of the time there is a disconnect between a resident's expectation of what the issue is and what your technicians actually fixed.
Regardless of best intentions, you could still be missing the mark.