ServusConnect Blog

Your residents have something to say, but are you giving them a voice?

May 22, 2018 2:20:00 PM / by Jamie Wohlschlegel posted in apartment, residents, multifamily, notification, communication, feedback

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READ TIME: 2 Minutes

We all know how important online reviews have become in attracting new residents.

 

We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple attempts".

 

The reality is that ~20% of the time there is a disconnect between a resident's expectation of what the issue is and what your technicians actually fixed.

 

Regardless of best intentions, you could still be missing the mark.

 

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