ServusConnect Blog

Amid COVID-19 We're Thankful For Multifamily Maintenance Teams

Mar 19, 2020 9:58:15 AM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartment, apartments, residents, repair, operations, technician, emergency, covid-19

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One of the really great parts of my job as CEO of ServusConnect is traveling around the country, meeting with multifamily operators (executives & practitioners alike) and having discussions about their successes & challenges with maintenance operations.

Needless to say, we're not traveling any longer, but the week before the NBA suspended play and the NCAA conference tournaments were shut down, I was doing just this in New Jersey & Eastern Pennsylvania.

At the time of my trip, there were already several confirmed COVID-19 cases in NYC.

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Top 10 Multifamily Apartment Maintenance Blog Posts of 2018

Dec 31, 2018 10:51:32 AM / by Jamie Wohlschlegel posted in Insider, maintenance, technology, multifamily, apartment, apartments, mobility, repair, operations, apps

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Read Time: 3 Minutes

 

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3 Simple Incentive Programs for Multifamily Maintenance Technicians

Dec 13, 2018 3:54:06 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartment, technician, incentive, data

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Read Time: 3 minutes

There is no doubt we are living in a data-driven world - and Multifamily has always loved it's data!


Using property or regional performance data to evaluate and incentivize property management staff is well-worn using metrics such as lease quotas, occupancy-rates, renewals, on/off budget, etc.

 

When it comes to evaluating & incentivizing maintenance staff, things get a bit more difficult. There are some macro-metrics such as average turn-times and budget performance that might be good to evaluate the maintenance supervisor, but finding good, consistently-generated metrics to evaluate technician staff can prove more difficult.

 

For multifamily operators using field-enablement maintenance technology, such as ServusConnect, there is likely quite a lot more data to work with...and hopefully more easily accessible!

 

With the goal of creating technician incentives based on tangible data, we've partnered with a handful of clients to dissect & reassemble their maintenance data to find correlation points. Below are 3 Data-Driven Incentive Programs for Multifamily Maintenance Technicians our clients are using that are powered by field-captured maintenance data...and we'd like to share them with you!

 

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5 Humorous, Yet Serious Takeaways From NHMC OPTECH 2018

Dec 4, 2018 2:48:40 PM / by Jamie Wohlschlegel posted in maintenance, technology, multifamily, apartments, operations, tradeshow

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READ TIME: 4 minutes

This year's NHMC OPTECH conference was the biggest ever...ok, well it's pretty much that way every year! And it's no wonder - the technology push in multifamily has been rolling for the last few years and it's not slowing down.

 

Being the first year for ServusConnect at the conference, we were obviously excited to meet industry leaders in a very focussed, like-minded environment and share our vision for automating and optimizing maintenance operations. But we were also keen on wrapping our heads around the mega-trends with technology in multifamily and consuming as many sessions as possible from industry experts.

 

Considering OPTECH is well covered by media outlets and various industry technology enthusiasts, it's likely you've already seen some analysis. So rather than re-boil the ocean, we wanted to take a different approach and share a couple of points on how some of the content and our experience at #OPTECH18 made us feel.

 

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Why Real-Time Language Translation Matters in Multifamily Maintenance

Nov 6, 2018 11:07:00 AM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartment, documentation, repair, technician, apps, language, translation

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READ TIME: 4 minutes

Pressures On The Multifamily Job Market

We are all familiar with the US economic recovery over the past few years. Increased corporate economic development is resulting in growing GDP and increased consumer confidence. The net result, at the end of Q3-2018, is near historic-low unemployment levels and the largest increase in wages & salaries in a decade.

This is all good, right!? Absolutely. But, bull-market growth does present new challenges that small & large businesses alike have to solve for. So what is the impact to multifamily operators?

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