ServusConnect Blog

5 Things Your Technicians Want You To Know About Mobile Maintenance

Oct 2, 2018 2:03:00 PM / by Jamie Wohlschlegel posted in technician, feedback, mobility, multifamily, maintenance, apartment, documentation, smartphone

0 Comments

READ TIME: 3 minutes

Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience.

These alone are great reasons to make the move to mobile, as significantly more and more multifamily operators are transitioning, according to a recent Multifamily Insiders survey.

That being said, there are several tactical items for operators to decide on that could significantly impact success of the initiative. The most important of which is: Will your technicians actually adopt (and use) the software?

This isn't without risk; at the end of the day we're asking a predominately non-technical group of users to completely abandon a well-worn way of working (paper work orders, minimal documentation & tracking) and migrate to a completely digital/mobile process.

Let's face it, technician adoption of your digital/mobile maintenance initiative is your baseline key to success. Given that, we've assembled the Top 5 Factors that will ensure successful adoption, based on direct feedback we received from multifamily maintenance technicians located all over the country.

Read More

3 Reasons Why Real-Time Maintenance is Mission Critical

Jun 14, 2018 12:55:00 PM / by Jamie Wohlschlegel posted in documentation, feedback, communication, residents, apartments, maintenance, multifamily, repair

0 Comments

READ TIME: 3 Minutes

We all know how important a good maintenance team is to the day-to-day operational success of a property.

However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.

Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":

Read More

Your residents have something to say, but are you giving them a voice?

May 22, 2018 2:20:00 PM / by Jamie Wohlschlegel posted in apartment, residents, multifamily, notification, communication, feedback

0 Comments

READ TIME: 2 Minutes

We all know how important online reviews have become in attracting new residents.

 

We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple attempts".

 

The reality is that ~20% of the time there is a disconnect between a resident's expectation of what the issue is and what your technicians actually fixed.

 

Regardless of best intentions, you could still be missing the mark.

 

Read More