ServusConnect Blog

Why Real-Time Language Translation Matters in Multifamily Maintenance

Nov 6, 2018 11:07:00 AM / by Jamie Wohlschlegel posted in technician, apps, documentation, repair, multifamily, maintenance, apartment, language, translation

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READ TIME: 4 minutes

Pressures On The Multifamily Job Market

We are all familiar with the US economic recovery over the past few years. Increased corporate economic development is resulting in growing GDP and increased consumer confidence. The net result, at the end of Q3-2018, is near historic-low unemployment levels and the largest increase in wages & salaries in a decade.

This is all good, right!? Absolutely. But, bull-market growth does present new challenges that small & large businesses alike have to solve for. So what is the impact to multifamily operators?

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5 Things Your Technicians Want You To Know About Mobile Maintenance

Oct 2, 2018 2:03:00 PM / by Jamie Wohlschlegel posted in technician, feedback, mobility, multifamily, maintenance, apartment, documentation, smartphone

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READ TIME: 3 minutes

Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience.

These alone are great reasons to make the move to mobile, as significantly more and more multifamily operators are transitioning, according to a recent Multifamily Insiders survey.

That being said, there are several tactical items for operators to decide on that could significantly impact success of the initiative. The most important of which is: Will your technicians actually adopt (and use) the software?

This isn't without risk; at the end of the day we're asking a predominately non-technical group of users to completely abandon a well-worn way of working (paper work orders, minimal documentation & tracking) and migrate to a completely digital/mobile process.

Let's face it, technician adoption of your digital/mobile maintenance initiative is your baseline key to success. Given that, we've assembled the Top 5 Factors that will ensure successful adoption, based on direct feedback we received from multifamily maintenance technicians located all over the country.

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3 Reasons Why Real-Time Maintenance is Mission Critical

Jun 14, 2018 12:55:00 PM / by Jamie Wohlschlegel posted in documentation, feedback, communication, residents, apartments, maintenance, multifamily, repair

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READ TIME: 3 Minutes

We all know how important a good maintenance team is to the day-to-day operational success of a property.

However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.

Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":

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5 Reasons for Better Apartment Repair Documentation

May 31, 2018 3:25:47 PM / by Jamie Wohlschlegel posted in repair, apartment, documentation, maintenance, technology

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READ TIME - 4 Minutes

(Author's note: As the CEO of ServusConnect, its my job to stay close to our clients; this is important to not only gauge satisfaction with our product, but also to inspire innovation in our platform by staying close to the operational trends, situations and experiences that multifamily operators deal with on a daily basis. A topic that surfaced during one such visit with a regional management team of a large multifamily owner-operator, was "the importance of repair documentation". Special thanks to Shannon Brummett of GSC and his NC-based regional management team for their insights on this topic.)

 

Maintenance operations is the lifeblood of apartment property management. Yes, leasing makes a great first impression and gets residents in the door, but maintenance retains them. One multifamily CEO recently expressed this during his interview on the Multifamily Matters radio show in Houston, TX when he indicated that "maintenance is the #1 reason why residents don't renew".

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