ServusConnect Blog

Designing a Better Maintenance Dashboard

Jun 9, 2020 9:15:32 AM / by ServusConnect posted in maintenance, technology, multifamily, apartment, apartments, operations, data

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The team here at ServusConnect is super-stoked to announce the release of our redesigned dashboard - or, v3, as we've been calling it! This new dashboard is the culmination of 5 years of learnings, working closely with multifamily maintenance professionals to deliver the best possible optics into daily maintenance operations. 

Before we get into v3, we thought it might be interesting to give you a peek behind the curtain of why dashboards are important and how we got here.

How Important is a Dashboard?

Dashboards are commonplace in most software-as-a-service (SaaS) products these days. But other than a visually appealing launch point that makes the product look good when you first log in, how important are they?

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5 Keys to Unlocking The Potential of Multifamily Maintenance Data

Mar 8, 2019 1:52:00 PM / by Jamie Wohlschlegel posted in technology, multifamily, apartments, operations, apps, data

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Read Time: 8 minutes

As much as multifamily has become data-driven, there are a few major areas of operation that still operate in the dark from a data perspective.

 

Multifamily Maintenance Operations is one of them.

 

The reasons why vary, but the primary one seems to be centered around the fact that maintenance is a hands-on operation, performed in the field, and capturing good field data is hard. This is fueled by a common industry misconception that maintenance personnel are not capable of using technology to enable more accurate capture of repair data.

 

This could not be further from the truth! There is a ready and willing workforce that is well positioned to turn a light onto a new subset of data that will fuel the next transformation in multifamily operations.

 

Maintenance data is a hidden gem and here your 5 Keys to Unlocking The Potential of Multifamily Maintenance Data:

 

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3 Simple Incentive Programs for Multifamily Maintenance Technicians

Dec 13, 2018 3:54:06 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartment, technician, incentive, data

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Read Time: 3 minutes

There is no doubt we are living in a data-driven world - and Multifamily has always loved it's data!


Using property or regional performance data to evaluate and incentivize property management staff is well-worn using metrics such as lease quotas, occupancy-rates, renewals, on/off budget, etc.

 

When it comes to evaluating & incentivizing maintenance staff, things get a bit more difficult. There are some macro-metrics such as average turn-times and budget performance that might be good to evaluate the maintenance supervisor, but finding good, consistently-generated metrics to evaluate technician staff can prove more difficult.

 

For multifamily operators using field-enablement maintenance technology, such as ServusConnect, there is likely quite a lot more data to work with...and hopefully more easily accessible!

 

With the goal of creating technician incentives based on tangible data, we've partnered with a handful of clients to dissect & reassemble their maintenance data to find correlation points. Below are 3 Data-Driven Incentive Programs for Multifamily Maintenance Technicians our clients are using that are powered by field-captured maintenance data...and we'd like to share them with you!

 

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