ServusConnect Blog

5 Keys to Unlocking The Potential of Multifamily Maintenance Data

Mar 8, 2019 1:52:00 PM / by Jamie Wohlschlegel posted in technology, multifamily, apartments, operations, apps, data

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Read Time: 8 minutes

As much as multifamily has become data-driven, there are a few major areas of operation that still operate in the dark from a data perspective.

 

Multifamily Maintenance Operations is one of them.

 

The reasons why vary, but the primary one seems to be centered around the fact that maintenance is a hands-on operation, performed in the field, and capturing good field data is hard. This is fueled by a common industry misconception that maintenance personnel are not capable of using technology to enable more accurate capture of repair data.

 

This could not be further from the truth! There is a ready and willing workforce that is well positioned to turn a light onto a new subset of data that will fuel the next transformation in multifamily operations.

 

Maintenance data is a hidden gem and here your 5 Keys to Unlocking The Potential of Multifamily Maintenance Data:

 

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3 Simple Incentive Programs for Multifamily Maintenance Technicians

Dec 13, 2018 3:54:06 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartment, technician, incentive, data

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Read Time: 3 minutes

There is no doubt we are living in a data-driven world - and Multifamily has always loved it's data!


Using property or regional performance data to evaluate and incentivize property management staff is well-worn using metrics such as lease quotas, occupancy-rates, renewals, on/off budget, etc.

 

When it comes to evaluating & incentivizing maintenance staff, things get a bit more difficult. There are some macro-metrics such as average turn-times and budget performance that might be good to evaluate the maintenance supervisor, but finding good, consistently-generated metrics to evaluate technician staff can prove more difficult.

 

For multifamily operators using field-enablement maintenance technology, such as ServusConnect, there is likely quite a lot more data to work with...and hopefully more easily accessible!

 

With the goal of creating technician incentives based on tangible data, we've partnered with a handful of clients to dissect & reassemble their maintenance data to find correlation points. Below are 3 Data-Driven Incentive Programs for Multifamily Maintenance Technicians our clients are using that are powered by field-captured maintenance data...and we'd like to share them with you!

 

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