ServusConnect Blog

Considering Smart-Home Tech In Your Multifamily Apartments? Read This First...

Sep 6, 2018 3:10:00 PM / by Jamie Wohlschlegel posted in operations, amazon alexa, smart speakers, residents, apartments, multifamily, technology, maintenance, communication, alexa

0 Comments

 

Read More

Is the Technology Interface the Next Amenity In Multifamily?

Jul 3, 2018 1:39:05 PM / by Jamie Wohlschlegel posted in google home, amazon alexa, virtual assistants, smart speakers, communication, technology, apartment, multifamily, podcast

0 Comments

READ TIME < 1 Minute

Read More

3 Reasons Why Real-Time Maintenance is Mission Critical

Jun 14, 2018 12:55:00 PM / by Jamie Wohlschlegel posted in documentation, feedback, communication, residents, apartments, maintenance, multifamily, repair

0 Comments

READ TIME: 3 Minutes

We all know how important a good maintenance team is to the day-to-day operational success of a property.

However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.

Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":

Read More

Your residents have something to say, but are you giving them a voice?

May 22, 2018 2:20:00 PM / by Jamie Wohlschlegel posted in apartment, residents, multifamily, notification, communication, feedback

0 Comments

READ TIME: 2 Minutes

We all know how important online reviews have become in attracting new residents.

 

We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple attempts".

 

The reality is that ~20% of the time there is a disconnect between a resident's expectation of what the issue is and what your technicians actually fixed.

 

Regardless of best intentions, you could still be missing the mark.

 

Read More