READ TIME < 1 Minute
READ TIME: 3 Minutes
We all know how important a good maintenance team is to the day-to-day operational success of a property.However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.
Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":
READ TIME: 2 Minutes
We all know how important online reviews have become in attracting new residents.
We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple attempts".
The reality is that ~20% of the time there is a disconnect between a resident's expectation of what the issue is and what your technicians actually fixed.
Regardless of best intentions, you could still be missing the mark.