ServusConnect Blog

Multifamily Gets Creative During COVID-19 Lockdown

Apr 3, 2020 12:59:50 PM / by Jamie Wohlschlegel posted in multifamily, apartments, residents, communication, operations, covid-19

0 Comments

Read Time: 3 minutes

COVID-19 is forcing all of us to get creative on how to stay connected with each other during this global initiative to "flatten the curve".

Where I live in North Carolina, my family's favorite restaurant, like many others around the country, has scaled back menu options, lowered prices and setup an impressive assembly line of dedicated employees to prepare and deliver food curbside. Among other safety precautions, all employees undergo daily health screening before being allowed to work. This extra effort, along with the desire from loyal patrons to support their favorite establishments, will hopefully keep them in business during this odd time in our history.

Small businesses are the only ones getting creative.

Many traditionally face-to-face organizations such as not-for-profits, clubs, gyms, schools, and churches have completely gone online with virtual meetups in an effort to do their part in responsible social-distancing. My family's place of worship is completely online; streaming Sunday services with Facebook Live as well as weekly studies, classes and social meetups, all via Zoom meetings. Interestingly, attendance is up!

Multifamily in the Thick of COVID-19 Response

Read More

Considering Smart-Home Tech In Your Multifamily Apartments? Read This First...

Sep 6, 2018 3:10:00 PM / by Jamie Wohlschlegel posted in maintenance, technology, multifamily, apartments, residents, communication, smart speakers, amazon alexa, alexa, operations

0 Comments

 

Read More

Is the Technology Interface the Next Amenity In Multifamily?

Jul 3, 2018 1:39:05 PM / by Jamie Wohlschlegel posted in technology, multifamily, apartment, communication, smart speakers, amazon alexa, google home, virtual assistants, podcast

0 Comments

READ TIME < 1 Minute

Read More

3 Reasons Why Real-Time Maintenance is Mission Critical

Jun 14, 2018 12:55:00 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartments, residents, feedback, communication, documentation, repair

0 Comments

READ TIME: 3 Minutes

We all know how important a good maintenance team is to the day-to-day operational success of a property.

However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.

Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":

Read More

Your residents have something to say, but are you giving them a voice?

May 22, 2018 2:20:00 PM / by Jamie Wohlschlegel posted in multifamily, apartment, residents, feedback, notification, communication

0 Comments

READ TIME: 2 Minutes

We all know how important online reviews have become in attracting new residents.

 

We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple attempts".

 

The reality is that ~20% of the time there is a disconnect between a resident's expectation of what the issue is and what your technicians actually fixed.

 

Regardless of best intentions, you could still be missing the mark.

 

Read More