ServusConnect Blog

3 Simple Incentive Programs for Multifamily Maintenance Technicians

Dec 13, 2018 3:54:06 PM / by Jamie Wohlschlegel posted in technician, multifamily, maintenance, apartment, data, incentive

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Read Time: 3 minutes

There is no doubt we are living in a data-driven world - and Multifamily has always loved it's data!


Using property or regional performance data to evaluate and incentivize property management staff is well-worn using metrics such as lease quotas, occupancy-rates, renewals, on/off budget, etc.

 

When it comes to evaluating & incentivizing maintenance staff, things get a bit more difficult. There are some macro-metrics such as average turn-times and budget performance that might be good to evaluate the maintenance supervisor, but finding good, consistently-generated metrics to evaluate technician staff can prove more difficult.

 

For multifamily operators using field-enablement maintenance technology, such as ServusConnect, there is likely quite a lot more data to work with...and hopefully more easily accessible!

 

With the goal of creating technician incentives based on tangible data, we've partnered with a handful of clients to dissect & reassemble their maintenance data to find correlation points. Below are 3 Data-Driven Incentive Programs for Multifamily Maintenance Technicians our clients are using that are powered by field-captured maintenance data...and we'd like to share them with you!

 

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Why Real-Time Language Translation Matters in Multifamily Maintenance

Nov 6, 2018 11:07:00 AM / by Jamie Wohlschlegel posted in technician, apps, documentation, repair, multifamily, maintenance, apartment, language, translation

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READ TIME: 4 minutes

Pressures On The Multifamily Job Market

We are all familiar with the US economic recovery over the past few years. Increased corporate economic development is resulting in growing GDP and increased consumer confidence. The net result, at the end of Q3-2018, is near historic-low unemployment levels and the largest increase in wages & salaries in a decade.

This is all good, right!? Absolutely. But, bull-market growth does present new challenges that small & large businesses alike have to solve for. So what is the impact to multifamily operators?

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5 Things Your Technicians Want You To Know About Mobile Maintenance

Oct 2, 2018 2:03:00 PM / by Jamie Wohlschlegel posted in technician, feedback, mobility, multifamily, maintenance, apartment, documentation, smartphone

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READ TIME: 3 minutes

Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience.

These alone are great reasons to make the move to mobile, as significantly more and more multifamily operators are transitioning, according to a recent Multifamily Insiders survey.

That being said, there are several tactical items for operators to decide on that could significantly impact success of the initiative. The most important of which is: Will your technicians actually adopt (and use) the software?

This isn't without risk; at the end of the day we're asking a predominately non-technical group of users to completely abandon a well-worn way of working (paper work orders, minimal documentation & tracking) and migrate to a completely digital/mobile process.

Let's face it, technician adoption of your digital/mobile maintenance initiative is your baseline key to success. Given that, we've assembled the Top 5 Factors that will ensure successful adoption, based on direct feedback we received from multifamily maintenance technicians located all over the country.

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Is the Technology Interface the Next Amenity In Multifamily?

Jul 3, 2018 1:39:05 PM / by Jamie Wohlschlegel posted in google home, amazon alexa, virtual assistants, smart speakers, communication, technology, apartment, multifamily, podcast

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The Smartphone Dilemma in Multifamily Apartment Operations

Jun 27, 2018 12:46:59 PM / by Jamie Wohlschlegel posted in multifamily, technology, apartment, operations, maintenance, smartphone

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READ TIME: 5 Minutes

In multifamily apartment operations, moving maintenance and other field service jobs away from paper-based, manual business processes and over to mobile, app-based, digital workflows is a major initiative for 2018/19.

Enabling massive productivity boosts for field service staff, significant improvement in asset repair records, and enhancing resident engagement through automated service notifications, field mobility can be a major win for multifamily operators.

Before that can happen, there is one nagging dilemma that senior management has to address:

"Do we provide a smartphone for field service staff or expect them to bring-your-own-device (BYOD)?"

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