ServusConnect Blog

Jamie Wohlschlegel


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8 Must-Have Apps for Multifamily Maintenance Technicians

Aug 14, 2018 1:20:00 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartments, mobility, residents, repair, operations, smartphone, technician

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READ TIME: 5 minutes

With apartment maintenance and repairs, getting resident service requests completed correctly and in a timely manner is critical to consistently exceeding resident expectations.

Maintenance Operations, done right, can become a valuable component in the marketing of your brand. Conversely, it can be a scourge upon your online property reputation at influential rating sites such as Google Maps and ApartmentRatings.com.

The good news is that your service technicians carry an extremely valuable piece of technology, in the form of their smartphone, that can provide a massive assist in getting requests done fast and right!

But, with almost 4 million apps on Google Play and 2 million on Apple App Store, figuring out which are the most valuable to assist your maintenance technicians in keeping repair-completions moving, can seem overwhelming. That is why we went straight to the source, interviewing dozens of technology-embracing multifamily maintenance technicians to see what apps are critical to them!

Here are your 8 must-have apartment maintenance apps:

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Is the Technology Interface the Next Amenity In Multifamily?

Jul 3, 2018 1:39:05 PM / by Jamie Wohlschlegel posted in technology, multifamily, apartment, communication, smart speakers, amazon alexa, google home, virtual assistants, podcast

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READ TIME < 1 Minute

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The Smartphone Dilemma in Multifamily Apartment Operations

Jun 27, 2018 12:46:59 PM / by Jamie Wohlschlegel posted in maintenance, technology, multifamily, apartment, operations, smartphone

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READ TIME: 5 Minutes

In multifamily apartment operations, moving maintenance and other field service jobs away from paper-based, manual business processes and over to mobile, app-based, digital workflows is a major initiative for 2018/19.

Enabling massive productivity boosts for field service staff, significant improvement in asset repair records, and enhancing resident engagement through automated service notifications, field mobility can be a major win for multifamily operators.

Before that can happen, there is one nagging dilemma that senior management has to address:

"Do we provide a smartphone for field service staff or expect them to bring-your-own-device (BYOD)?"

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3 Reasons Why Real-Time Maintenance is Mission Critical

Jun 14, 2018 12:55:00 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartments, residents, feedback, communication, documentation, repair

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READ TIME: 3 Minutes

We all know how important a good maintenance team is to the day-to-day operational success of a property.

However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.

Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":

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5 Reasons for Better Apartment Repair Documentation

May 31, 2018 3:25:47 PM / by Jamie Wohlschlegel posted in maintenance, technology, apartment, documentation, repair

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READ TIME - 4 Minutes

(Author's note: As the CEO of ServusConnect, its my job to stay close to our clients; this is important to not only gauge satisfaction with our product, but also to inspire innovation in our platform by staying close to the operational trends, situations and experiences that multifamily operators deal with on a daily basis. A topic that surfaced during one such visit with a regional management team of a large multifamily owner-operator, was "the importance of repair documentation". Special thanks to Shannon Brummett of GSC and his NC-based regional management team for their insights on this topic.)

 

Maintenance operations is the lifeblood of apartment property management. Yes, leasing makes a great first impression and gets residents in the door, but maintenance retains them. One multifamily CEO recently expressed this during his interview on the Multifamily Matters radio show in Houston, TX when he indicated that "maintenance is the #1 reason why residents don't renew".

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