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Jamie Wohlschlegel


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5 Things Your Technicians Want You To Know About Mobile Maintenance

Oct 2, 2018 2:03:00 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartment, mobility, feedback, documentation, smartphone, technician

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READ TIME: 3 minutes

Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience.

These alone are great reasons to make the move to mobile, as significantly more and more multifamily operators are transitioning, according to a recent Multifamily Insiders survey.

That being said, there are several tactical items for operators to decide on that could significantly impact success of the initiative. The most important of which is: Will your technicians actually adopt (and use) the software?

This isn't without risk; at the end of the day we're asking a predominately non-technical group of users to completely abandon a well-worn way of working (paper work orders, minimal documentation & tracking) and migrate to a completely digital/mobile process.

Let's face it, technician adoption of your digital/mobile maintenance initiative is your baseline key to success. Given that, we've assembled the Top 5 Factors that will ensure successful adoption, based on direct feedback we received from multifamily maintenance technicians located all over the country.

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Considering Smart-Home Tech In Your Multifamily Apartments? Read This First...

Sep 6, 2018 3:10:00 PM / by Jamie Wohlschlegel posted in maintenance, technology, multifamily, apartments, residents, communication, smart speakers, amazon alexa, alexa, operations

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8 Must-Have Apps for Multifamily Maintenance Technicians

Aug 14, 2018 1:20:00 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartments, mobility, residents, repair, operations, smartphone, technician

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READ TIME: 5 minutes

With apartment maintenance and repairs, getting resident service requests completed correctly and in a timely manner is critical to consistently exceeding resident expectations.

Maintenance Operations, done right, can become a valuable component in the marketing of your brand. Conversely, it can be a scourge upon your online property reputation at influential rating sites such as Google Maps and ApartmentRatings.com.

The good news is that your service technicians carry an extremely valuable piece of technology, in the form of their smartphone, that can provide a massive assist in getting requests done fast and right!

But, with almost 4 million apps on Google Play and 2 million on Apple App Store, figuring out which are the most valuable to assist your maintenance technicians in keeping repair-completions moving, can seem overwhelming. That is why we went straight to the source, interviewing dozens of technology-embracing multifamily maintenance technicians to see what apps are critical to them!

Here are your 8 must-have apartment maintenance apps:

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Is the Technology Interface the Next Amenity In Multifamily?

Jul 3, 2018 1:39:05 PM / by Jamie Wohlschlegel posted in technology, multifamily, apartment, communication, smart speakers, amazon alexa, google home, virtual assistants, podcast

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READ TIME < 1 Minute

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The Smartphone Dilemma in Multifamily Apartment Operations

Jun 27, 2018 12:46:59 PM / by Jamie Wohlschlegel posted in maintenance, technology, multifamily, apartment, operations, smartphone

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READ TIME: 5 Minutes

In multifamily apartment operations, moving maintenance and other field service jobs away from paper-based, manual business processes and over to mobile, app-based, digital workflows is a major initiative for 2018/19.

Enabling massive productivity boosts for field service staff, significant improvement in asset repair records, and enhancing resident engagement through automated service notifications, field mobility can be a major win for multifamily operators.

Before that can happen, there is one nagging dilemma that senior management has to address:

"Do we provide a smartphone for field service staff or expect them to bring-your-own-device (BYOD)?"

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