ServusConnect Blog

Jamie Wohlschlegel


Recent Posts

Now is the Time for a Touch-Less Resident Experience. Here's Why...

Jul 22, 2020 2:54:17 PM / by Jamie Wohlschlegel posted in residents, covid-19, touchless

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Who hasn’t walked into a grocery store and felt icky about punching in your shopper’s club card at the checkout pin-pad, or maybe you've made a practice of using your knuckles to enter your PIN number at the gas pump. How about the liberal application of hand sanitizer not only on your hands, but also your keys, credit card, door handles, steering wheel, radio volume, and shifter knob every time you get into the car?! You are not alone… :-)

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Multifamily Gets Creative During COVID-19 Lockdown

Apr 3, 2020 12:59:50 PM / by Jamie Wohlschlegel posted in multifamily, apartments, residents, communication, operations, covid-19

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Read Time: 3 minutes

COVID-19 is forcing all of us to get creative on how to stay connected with each other during this global initiative to "flatten the curve".

Where I live in North Carolina, my family's favorite restaurant, like many others around the country, has scaled back menu options, lowered prices and setup an impressive assembly line of dedicated employees to prepare and deliver food curbside. Among other safety precautions, all employees undergo daily health screening before being allowed to work. This extra effort, along with the desire from loyal patrons to support their favorite establishments, will hopefully keep them in business during this odd time in our history.

Small businesses are the only ones getting creative.

Many traditionally face-to-face organizations such as not-for-profits, clubs, gyms, schools, and churches have completely gone online with virtual meetups in an effort to do their part in responsible social-distancing. My family's place of worship is completely online; streaming Sunday services with Facebook Live as well as weekly studies, classes and social meetups, all via Zoom meetings. Interestingly, attendance is up!

Multifamily in the Thick of COVID-19 Response

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Amid COVID-19 We're Thankful For Multifamily Maintenance Teams

Mar 19, 2020 9:58:15 AM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartment, apartments, residents, repair, operations, technician, emergency, covid-19

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One of the really great parts of my job as CEO of ServusConnect is traveling around the country, meeting with multifamily operators (executives & practitioners alike) and having discussions about their successes & challenges with maintenance operations.

Needless to say, we're not traveling any longer, but the week before the NBA suspended play and the NCAA conference tournaments were shut down, I was doing just this in New Jersey & Eastern Pennsylvania.

At the time of my trip, there were already several confirmed COVID-19 cases in NYC.

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5 Keys to Unlocking The Potential of Multifamily Maintenance Data

Mar 8, 2019 1:52:00 PM / by Jamie Wohlschlegel posted in technology, multifamily, apartments, operations, apps, data

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Read Time: 8 minutes

As much as multifamily has become data-driven, there are a few major areas of operation that still operate in the dark from a data perspective.

 

Multifamily Maintenance Operations is one of them.

 

The reasons why vary, but the primary one seems to be centered around the fact that maintenance is a hands-on operation, performed in the field, and capturing good field data is hard. This is fueled by a common industry misconception that maintenance personnel are not capable of using technology to enable more accurate capture of repair data.

 

This could not be further from the truth! There is a ready and willing workforce that is well positioned to turn a light onto a new subset of data that will fuel the next transformation in multifamily operations.

 

Maintenance data is a hidden gem and here your 5 Keys to Unlocking The Potential of Multifamily Maintenance Data:

 

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Top 10 Multifamily Apartment Maintenance Blog Posts of 2018

Dec 31, 2018 10:51:32 AM / by Jamie Wohlschlegel posted in Insider, maintenance, technology, multifamily, apartment, apartments, mobility, repair, operations, apps

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Read Time: 3 Minutes

 

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