When they are out on the property managing service requests, your service professionals become the face of your business. In addition to the fact that you want to make your coworkers lives easier, making your service professionals as happy and efficient as they can really elevate the level of service that they are going to provide.
One of the easiest way to help your service professionals reach their peak performance is by empowering them. In this case its electric power but the same concept could potentially apply to a mobile app J. Many garden style multifamily housing complexes can span tens of acres, not a very walkable distance for even the most determined service professional. However, by giving them an easy means to transport themselves and their tools you have a happier and more efficient maintenance tech which results in a happier more efficient customer.
Maintenance tech efficiency, always feeling swamped with work orders maintenance techs always want to get more done in less time. By decreasing their travel time by 2 or 3 times, maintenance techs have more time to actually service their requests. This adds up to real gains for the customers and the bottom line. If a golf cart can travel at 15 mph and a person walks at 3 mph, if the maintenance tech needs to walk half a mile each way to a service request, walking costs them (15 mph/ 60 =.25 miles per minute= 4-minute total travel time compared to (3mph /60 minutes= .5 miles per minute = 20 minutes walking time). Not only did your service tech just waste 16 minutes’ worth of time on just getting to the work order they are now tired and less likely to give all their energy to the service request. This energy snowballs into better repairs and better reviews.
But why stop with golf carts, continuing to make you technicians lives easier by giving them the tools they need in order to complete work orders more easily. This will pay dividends in more efficient and harder working technicians. These are tools and practices that companies like Toyota have been practicing for years. Isn’t it time that you enabled you work force as well?