ServusConnect Blog

4 Ways To Use Maintenance Data During Multifamily Budget Season

May 17, 2018 11:05:00 AM / by Jamie Wohlschlegel posted in maintenance, multifamily, vendor, budget



For multifamily managers, budget season typically is not the highlight of their annual calendar. Off-sites, bootcamps, late nights, endless spreadsheets, stacks of reports for filter through...ugh.

A thorough, well-crafted budget often requires us to step outside of our comfort zone and deal with personnel issues and other things that personally impact people we work with/for.

Then, if that wasn't bad enough, the budget proposal is just the first step. It is most often followed by upper management/C-level/board review and in many cases, the dreaded word - CUTS. In other words, back to the drawing board...

OK, enough of the doom and gloom - so how can maintenance data help?

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Think your multifamily maintenance staff can't learn tech? Think again

May 10, 2018 4:35:39 PM / by Jamie Wohlschlegel posted in maintenance, technology, multifamily, apartment, apartments, mobility



The thought of giving your multifamily maintenance technicians something new to learn, especially technology, is not a hill many apartment operators want to climb.

Why is this?

Our knee jerk reaction is to think about the tech who still has a flip-phone, or the one who doesn't speak English well, or the conspiracy theorist on your team that thinks you want to track their every move.

It seems there is a general stigma in multifamily that our maintenance team members are not capable of learning or using technology on a daily basis to do their job.

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4 Reasons to Apply Technology to Apartment Maintenance

May 3, 2018 4:24:13 PM / by Jamie Wohlschlegel posted in maintenance, technology, multifamily, apartment


Read Time: 4 minutes

If you are in the multifamily apartment business, you know this drill:

A resident drops by the office, calls in, or logs into their resident portal to report an issue. When they can get to it, a staff member promptly logs the issue into their property management software, creating a work order for the service team or trusted vendor tasked with performing the repair. The next step?

    Print; 2 copies

For the vast majority of owners and operators, technology stops at the printer. The rest of the process is pretty much without it.

And why not? This practice is tried and true, it's been done this way for years and everyone involved understands it. Besides, the industry hasn’t necessarily been on the cutting edge of technology and neither has the vendor community.


Times are Changing

The multifamily industry hand is being forced because resident’s expectations concerning technology is shifting. IT analyst firm Gartner is predicting 25+ billion devices will be connected to the cloud by 2020. For apartment dwellers, think smart speakers, lighting, thermostats, home security devices.

Renters are attracted to this technology for convenience, ease-of-use and immediate access to services. In fact, in a 2017 survey of Apartment Property Managers by Software Advice, respondents indicated that investing in, publicizing and/or incentivizing with smart home features appeals to all types of renters. 

This directly translates to apartment services. Residents are expecting even better, more immediate, services from their landlords.

So where does a multifamily operator start?


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