ServusConnect Blog

Foundations of the New Operational Standard in Multifamily Maintenance

Aug 3, 2020 5:15:19 PM / by Griffin Decker posted in multifamily, apartment, residents, covid-19, touchless


3 minute read

Soooo, just being honest here - the original title of this post was "Foundations of the New Normal in Multifamily Maintenance".

It just didn't feel right and though accurately descriptive, the term "new normal" is, well, an over-used and somewhat nauseating phrase at this point. It shares similar status to "unprecedented", "trying", and let's not forget our favorite: "uncertain" times.

That said, the team here at ServusConnect is going to work really hard to try and not use any of these (or the other Pandemic Words People Hate) moving forward. You are welcome.  :-)


Let's Use "New Operational Standards" Instead

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Now is the Time for a Touch-Less Resident Experience. Here's Why...

Jul 22, 2020 2:54:17 PM / by Jamie Wohlschlegel posted in residents, covid-19, touchless


Who hasn’t walked into a grocery store and felt icky about punching in your shopper’s club card at the checkout pin-pad, or maybe you've made a practice of using your knuckles to enter your PIN number at the gas pump. How about the liberal application of hand sanitizer not only on your hands, but also your keys, credit card, door handles, steering wheel, radio volume, and shifter knob every time you get into the car?! You are not alone… :-)

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COVID-19 Lockdown Trends in Multifamily (Webinar Summary)

Jul 14, 2020 12:21:33 PM / by Griffin Decker posted in technology, multifamily, apartment, apartments, residents, data, covid-19


Lockdown was pretty crazy, right?! The data thinks so too...but will they stick moving forward?

Our friends at MRI Software hosted a webinar, Impact of COVID-19 on Multifamily - Part 2, and asked us to share some maintenance-related data points from lockdown and beyond. 
We were stoked to participate and blown away by some of the data presented by MRI Software, G5, Landlord Web Solutions (now RentSync), Nexus Systems, & Zego. The following is a 4 minute review/summary of the 60-min webinar.
(PS - links to the webinar recording and full MRI Market Insights report are at the bottom)
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Designing a Better Maintenance Dashboard

Jun 9, 2020 9:15:32 AM / by ServusConnect posted in maintenance, technology, multifamily, apartment, apartments, operations, data


The team here at ServusConnect is super-stoked to announce the release of our redesigned dashboard - or, v3, as we've been calling it! This new dashboard is the culmination of 5 years of learnings, working closely with multifamily maintenance professionals to deliver the best possible optics into daily maintenance operations. 

Before we get into v3, we thought it might be interesting to give you a peek behind the curtain of why dashboards are important and how we got here.

How Important is a Dashboard?

Dashboards are commonplace in most software-as-a-service (SaaS) products these days. But other than a visually appealing launch point that makes the product look good when you first log in, how important are they?

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Infographic - Contact Tracing COVID-19 in Multifamily Buildings

Apr 29, 2020 2:34:00 PM / by ServusConnect posted in maintenance, multifamily, apartment, apartments, covid-19, infographic


Read Time: 2 min


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