ServusConnect Blog

3 Reasons Why Real-Time Maintenance is Mission Critical

Jun 14, 2018 12:55:00 PM / by Jamie Wohlschlegel posted in maintenance, multifamily, apartments, residents, feedback, communication, documentation, repair

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READ TIME: 3 Minutes

We all know how important a good maintenance team is to the day-to-day operational success of a property.

However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations. Residents expect event-driven communications/updates, managers can't be everywhere at once, and senior leadership relies on live data to make decisions.

Implementing a real-time maintenance operations platform is not just a nice-to-have, it is actually a necessity. Here are 3 Reasons Why Real-Time Maintenance is "Mission Critical":

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Who is Alexa, and what is she doing in my house?!

Jun 7, 2018 3:51:31 PM / by Mel Bethune posted in maintenance, technology, apartment, apartments, residents, smart speakers, amazon alexa, alexa, google home, virtual assistants

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Read-time: 3 minutes; 5 if you watch the videos

Unless you've been hiding under a rock, you already know that Alexa* is Amazon’s virtual personal assistant that is gaining a massive following and importance in the marketplace. With over 30,000 skills, Amazon is aiming to make your life, and how you interact with your home, easier with voice-requested (and response) services. Check out what they're doing with hand-free home entertainment & streaming:

 

 

This is Gonna be HUGE!

Alexa is just one of a suite of smart home technologies that have emerged in the past few years, and the numbers are staggering! Here are a few data points:

  • In 2018, the smart speaker market is expected to be worth $2.68 billion
  • The smart speaker market is expected to grow at 34.4% CAGR until 2023
  • Amazon owns 52% of the smart speaker market share
  • Amazon has sold more than 20 million Alexa enabled devices through Q3 2017

And this isn't just Amazon doing damage - Google is gaining ground quickly with their Home and Home-mini devices.

 

"Smart speakers continue to be the world’s fastest-growing consumer technology segment, with year-on-year growth in Q1 2018 of 210% as shipments reached 9 million units." - Canalys, May 2018

Opportunity for Apartment Operators

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5 Reasons for Better Apartment Repair Documentation

May 31, 2018 3:25:47 PM / by Jamie Wohlschlegel posted in maintenance, technology, apartment, documentation, repair

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READ TIME - 4 Minutes

(Author's note: As the CEO of ServusConnect, its my job to stay close to our clients; this is important to not only gauge satisfaction with our product, but also to inspire innovation in our platform by staying close to the operational trends, situations and experiences that multifamily operators deal with on a daily basis. A topic that surfaced during one such visit with a regional management team of a large multifamily owner-operator, was "the importance of repair documentation". Special thanks to Shannon Brummett of GSC and his NC-based regional management team for their insights on this topic.)

 

Maintenance operations is the lifeblood of apartment property management. Yes, leasing makes a great first impression and gets residents in the door, but maintenance retains them. One multifamily CEO recently expressed this during his interview on the Multifamily Matters radio show in Houston, TX when he indicated that "maintenance is the #1 reason why residents don't renew".

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Your residents have something to say, but are you giving them a voice?

May 22, 2018 2:20:00 PM / by Jamie Wohlschlegel posted in multifamily, apartment, residents, feedback, notification, communication

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READ TIME: 2 Minutes

We all know how important online reviews have become in attracting new residents.

 

We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple attempts".

 

The reality is that ~20% of the time there is a disconnect between a resident's expectation of what the issue is and what your technicians actually fixed.

 

Regardless of best intentions, you could still be missing the mark.

 

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4 Ways To Use Maintenance Data During Multifamily Budget Season

May 17, 2018 11:05:00 AM / by Jamie Wohlschlegel posted in maintenance, multifamily, vendor, budget

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READ TIME - 5 Minutes

For multifamily managers, budget season typically is not the highlight of their annual calendar. Off-sites, bootcamps, late nights, endless spreadsheets, stacks of reports for filter through...ugh.

A thorough, well-crafted budget often requires us to step outside of our comfort zone and deal with personnel issues and other things that personally impact people we work with/for.

Then, if that wasn't bad enough, the budget proposal is just the first step. It is most often followed by upper management/C-level/board review and in many cases, the dreaded word - CUTS. In other words, back to the drawing board...

OK, enough of the doom and gloom - so how can maintenance data help?

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