We’ve Got Big News!
The ServusConnect Team is excited to announce our partnership with MRI Software to integrate ServusConnect with MRI’s Residential Property Management platform.
This partnership enables MRI multifamily clients to put MRI’s service request ticketing into the palm of service professionals’ hands. The service professionals out in the field will be able to complete service requests digitally using ServusConnect’s intuitive iOS and Android mobile maintenance apps.
What’s the Big Deal?
Apartment management staff have a lot on their plate. Even though new technologies promise to make their jobs easier or improve the resident experience, most staff find it difficult to adopt and stick with technology systems that are not connected to a core unit-record software.
By integrating ServusConnect directly with MRI (i.e., the systems talk to each other), we’ve removed this barrier.
When the apartment staff create and assign a service request in MRI, it immediately shows up in the ServusConnect app of the assigned-to technician or vendor. When it’s completed, repair details, timestamps, and technician comments are applied back to the MRI ticket and it’s automatically closed.
This is a huge timesaver for maintenance operations staff!
Speed & Resident Satisfaction
Speaking of saving time - one of our core values is to help multifamily operators deliver exceptional maintenance experiences to their residents. Our approach is simple: reduce the bottlenecks and speed up the process. Tactically, ServusConnect Mobile Maintenance does this by:
● Delivering service requests tickets directly to a technician or vendor’s mobile device
● Significantly reducing printing of service request tickets
● Saving on trips back and forth to the maintenance/leasing office to pick up new tickets
● Making it extremely easy and quick for techs to richly document repairs
● Automating resident follow-up and satisfaction surveys
● Preventing Work order forms from being lost or damaged by saving them to the cloud
Simply put, if we can speed up getting a resident service request into the hands of the front-line technician or vendor who is going to do the work, odds are it will get completed quicker. In fact, our data proves this! (More on this in a future blog post...)
These timesavers, combined with giving residents a voice regarding their satisfaction with a repair, allow apartment operators to limit and isolate negative experiences before they fester into damaging negative online reviews. As a bonus, this can have a tremendously positive impact to your portfolio’s online reputation. (I’ll write about this in the coming weeks as well!)
The Future is Bright!
As I said at the beginning, we are excited to be part of MRI’s PartnerConnect program. MRI’s commitment to delivering open and flexible technology solutions to their clients is unmatched in the industry, and we’re honored to work with several great MRI employees to make this integration happen.
That being said, this is the tip of the iceberg! We’ve got many more great features planned in the coming weeks and months that will help further streamline apartment maintenance operations and make ServusConnect a must-have for every apartment operator!
Founder & CEO